Phone Selling Skills

The Phone Selling Skills training teaches sales organizations and people to stop “pushing” their products and start “pulling” customers.  The program focuses on building trust and learning to motivate customers by cultivating a deeper understanding of their needs even when not face-to-face.  When customers face risky buying decisions, they prefer to deal with people they know.  They want people they like and trust to help them work through the buying process.  Customers want a relationship, not just a transaction.

Objectives

• Build trust with different customer types
• Understand critical buying factors
• Perform in-depth needs analysis
• Guide the customer toward buying
• Anticipate and handle objections